What materials are your jewelry pieces made from?

Every piece is made in 14K gold plating or 925 sterling silver, depending on the design. The exact materials available are listed on each product page. We design for durability, beauty, and everyday wear.

Are your pieces hypoallergenic?

Our sterling silver designs are usually a good fit for sensitive skin. If you know you react to certain metals, we suggest going with the silver options. Not sure which to pick? Contact us and we will help you choose.

Can I personalize or customize a piece?

Yes! A large part of our collection can be fully personalized — engraved necklaces, initial necklaces, birthstone jewelry, and scripture necklaces. Choose the customization options on the product page and add your details at checkout.

Why are your prices so affordable? Is the quality good?

We keep our prices fair on purpose. As a family business with a mission to spread God's word, we believe faith jewelry should be within reach of everyone. We do not inflate prices to raise profit. We price honestly so more people can wear something meaningful.

Is your jewelry only for women?

We began as a women's brand and most of the current collection is designed with women in mind, but faith has no gender. We are already expanding the range with unisex pieces for all believers. New additions are coming soon.

Do you offer gift packaging?

Every Lainly™ piece comes in beautiful packaging, so it is ready to be given as a gift right out of the box. There is no need for extra gift wrapping.

How does the Buy 1 Get 2 Free offer work?

It could not be simpler: buy one piece and two more come free. The offer is applied automatically at checkout. This is how we make sure more people can wear meaningful faith jewelry without worrying about the price.

Can I choose which pieces I get for free?

Yes! All three pieces are chosen by you. Add your favorites to the cart and the discount shows up at checkout. If anything goes wrong, contact us and we will sort it out for you.

Does the Buy 1 Get 2 Free offer apply to personalized items?

Yes, the offer covers our whole collection, personalized pieces included. If you are unsure about combining specific items, just reach out and we will help you get the best value.

How long does shipping take?

Orders take 2 to 5 business days to be processed. After that, Free Standard Shipping (tracked & insured) takes 7 to 15 business days, while Priority Shipping ($3.99, processed the same day) takes 3 to 12 business days. A tracking number is emailed to you as soon as your order ships.

Do you ship internationally?

Yes, we deliver to the United States, Canada, Australia, and New Zealand with the same Free Standard and Priority Shipping options listed above. Orders outside the US can be charged customs duties or import taxes, which are the customer's responsibility.

My tracking hasn't updated in a few days. What should I do?

Tracking can go quiet for 1–2 days while a parcel is in transit, especially on international orders. If nothing moves for more than 5 business days, email us at lainlyjewelrystore@gmail.com and we will look into it for you right away.

Do you really offer a lifetime guarantee?

Yes. If your jewelry arrives damaged, turns out defective, tarnishes, or breaks with normal wear — or if you are simply not happy with it for any reason — email us at lainlyjewelrystore@gmail.com with your order number and a photo, and we will make it right with a replacement, store credit, or refund, at no cost. It does not matter how long you have owned it. There is no fine print.

What if I'm just not happy with my purchase?

When there is no damage or defect and you are simply not satisfied, we refund you as long as the item comes back unopened and unused in its original packaging. Write to lainlyjewelrystore@gmail.com to start a return.

Can I return a personalized or engraved item?

Since personalized pieces are produced exclusively for you, we cannot take customized items back unless they arrive damaged or defective. If something is wrong with your order, reach out and we will make it right.

My item arrived damaged. What do I do?

We are truly sorry about that. Email lainlyjewelrystore@gmail.com with your order number and a photo of the piece and we will arrange a replacement or store credit right away. Our lifetime guarantee covers this, so there is no deadline to report it.